Shipping & Returns

At Summerhays, we value your satisfaction and want you to have a smooth and enjoyable shopping experience. For your convenience, we’ve posted our shipping & return policies below. If you have any questions or need assistance, our dedicated team is here to help.

Shipping

  • Billing & Shipping Address: The shipping address must match the billing address. Orders will not be shipped to a mailing address different from the billing address. No exceptions.
  • Shipping Restrictions: We offer shipping to customers within the continental United States. Due to manufacturer restrictions, we do not offer international shipping. Some items may have other restrictions.
  • Estimated Shipping and Delivery Times: Please allow 2-3 business days for us to process your order. Shipping details will be provided after checkout. Estimated delivery may change based on the availability of a product, shipping options, or other factors.
  • Shipping Costs: Shipping costs are weight-based and will be rounded up to the next full pound. If your order qualifies for free shipping, the actual shipping cost may be deducted from any applicable refund.

 

Returns

  • Return Window: Returns are accepted within 14 days of the purchase date.
  • Restocking Fee: All returns may be subject to a 20% restocking fee.
  • Condition of Returns: Items must be returned in their original condition, including all packaging, manuals, warranty cards, and accessories.
  • Non-Returnable Items:
    • Special orders or custom-built products
    • Reeds (unless sealed in original packaging)
    • Opened software, DVDs, and CDs
    • Items that cannot be fully sanitized (e.g., harmonicas, recorders, mouthpieces)
    • Drum heads
    • Repair parts
    • Discontinued products
    • Clearance or final sale items
  • Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. Once approved, you'll receive return instructions.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.
  • Refunds: Refunds will be issued to the original payment method within 14 business days of receiving the returned item.

Return Address: 

Summerhays Music Center
5420 S. Green St.
Murray, UT 84123

If you have any questions about our Shipping & Return Policy, please contact our customer service team at 801-268-4446.

Thank you for choosing Summerhays Music Center. We value your business and are here to help ensure a smooth experience!