Jobs

Summerhays Music Center is seeking a proactive and organized Band Instrument Repair Shop Coordinator to manage the daily operations of the instrument repair shop. The ideal candidate will have a background in instrumental music and plays a brass or woodwind instrument. This role involves overseeing customer interactions, coordinating repair schedules, and maintaining repair shop inventory to ensure smooth and efficient operations.

Key Responsibilities:

• Greet customers and provide excellent customer service.

• Provide accurate repair estimates to customers and answer any repair-related questions.

• Schedule employees and assign tasks to technicians while balancing the repair needs of customers, schools, and in-store inventory.

• Monitor the progress of repairs and communicate status updates to customers and Summerhays staff.

• Maintain an organized inventory of repair supplies and parts.

• Order instrument parts from manufacturers and suppliers, ensuring stock levels meet repair shop demands.

• Manage billing and invoicing for completed repairs

• Maintain detailed records of repairs, inventory, and customer interactions.

• Other duties as assigned.

Qualifications:

• Prior experience with musical instrument repair is preferred, but not required.

• Knowledge of band instruments and common repair issues.

• Strong organizational and multitasking skills to manage a busy repair shop environment.

• Excellent communication and customer service skills.

• Ability to work closely with repair technicians and other Summerhays staff to meet deadlines and prioritize tasks.

• Competency with Microsoft Excel and other Microsoft Office products

Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. We offer a comprehensive benefits package:

• Medical, dental, and vision insurance

• 401k

• Two weeks paid vacation per year after one year of full-time employment

• Employee discounts on instruments and accessories

• Continued training

We are seeking a skilled and experienced Band Instrument Repair Technician to join our team. The ideal candidate will have experience in evaluating, repairing, and maintaining brass and/or woodwind instruments. This role involves repairing instruments for in-store customers and local schools, along with setting up and maintaining company-owned instruments to ensure they are in optimal playing condition.

Key Responsibilities:

• Evaluate and repair band instruments brought in by customers and local schools.

• Perform regular maintenance and repair on company-owned rental instruments to keep them in excellent condition.

• Inspect new instruments for store stock, ensuring they meet quality standards before being sold.

• Maintain company equipment and work space in good order, ensuring a clean, organized, and safe working environment.

• Customer Interaction: Provide excellent customer service by communicating effectively with customers about their repair needs and offering professional advice.

• Keep detailed records of repairs, estimates, maintenance tasks, and inventory management.

• Other duties as assigned.

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Qualifications:

• Must have graduated from an accredited repair technician school, or have equivalent experience (we are not accepting apprenticeships).

• Must be able to pass a bench test to show seasoned competency in repair.

• Strong knowledge of brass/woodwind instruments and repair techniques.

• Excellent manual dexterity and attention to detail.

• Ability to work independently and manage time effectively.

• Strong communication and customer service skills.

• Passion for music and commitment to providing high-quality repair services.

• Knowledge of safety practices and procedures in a repair environment.

Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. We offer a comprehensive benefits package:

• Medical, dental, and vision insurance

• 401k

• Two weeks paid vacation per year after one year of full-time employment

• Employee discounts on instruments and accessories

• Continued training

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