Returns Policy and Information
Are you dissatisfied with your purchase? You may return new items (in unused condition) for exchange or a full refund within 30 days. For orders that included Free Shipping, the initial shipping costs may be deducted from your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Once you have your return shipping information, prepare your item for shipping.
- Items must be returned in the condition they were received, including original packaging, manuals, warranty cards, accessories, etc.
- All products must be well packed, using the original packing materials if possible.
- Please do not use packing peanuts. They’re messy and create extra work for our receiving department.
- Address the package to:
5420 S. Green St.
Murray, UT 84123
The following products are not returnable unless defective:
- Custom orders (one-of-a-kind instruments made to your specifications).
Special Order items are returnable, and are subject to a restock fee of as much as 50% of the selling price.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.